'In this age of competition, we will not survive long if we do not provide quality service to our consumers'
The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
However, the report pointed out that the implementation of the grievance redressal process still has many gaps as "only 22 per cent of the consumers involved in a grievance redressal process were satisfied due to the uncertain timelines involved". The Real Estate (Regulation and Development) Act, 2016, was passed by Parliament in March 2016.
Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
Vij, who holds the energy, transport and labour portfolios, was chairing a district grievance redressal committee meeting in Kaithal.
Under the proposal, if a foreign carrier does not operate flights to a particular Indian airport for 'four consecutive IATA seasons', the regulator may suspend that airport authorisation.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
As the government moves to revamp India's securities legislation, unifying three different laws into the Securities Markets Code (SMC), regulatory experts and market insiders have raised concerns on potential funding challenges for the stock market regulator.
A man has approached the Sitapur district magistrate with an unusual complaint -- claiming he can't sleep at night out of fear as his wife 'turns into a nagin'.
The government on Tuesday brought in stricter obligations for online platforms on handling AI-generated and synthetic content, including deepfakes, saying platforms such as X and Instagram must take down within three hours any such content flagged by a competent authority or courts.
A plea has been filed in the Supreme Court challenging a University Grants Commission (UGC) regulation, alleging it has a non-inclusionary definition of caste-based discrimination and excludes certain categories from institutional protection.
A bench of Justices Vikram Nath and Sandeep Mehta termed the exorbitant rise of airfares by airlines as "exploitation" and asked the Centre and the Directorate General of Civil Aviation (DGCA) to file their replies to a PIL seeking binding regulatory guidelines to control the unpredictable fluctuations in airfare and ancillary charges imposed by private airlines in India.
Only bona fide victims would be compensated by banks within five days of receiving the complaint.
A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.
The NCERT's class 8 textbook is under scrutiny for its content on judicial corruption, potentially leading to its removal after government concerns and objections from the judiciary.
Kerala's Chief Electoral Officer announces that over 2.4 million voters are untraced after the enumeration stage of electoral roll revision, raising concerns among political parties.
Tharoor, on Thursday, met party president Mallikarjun Kharge and Rahul Gandhi for redressal of his grievances, after which he said "all is good" and "we are all on the same page".
The Central Board of Secondary Education (CBSE) has cancelled the affiliation of Neerja Modi School in Jaipur due to gross violations of student safety norms following the death of a 9-year-old girl. The board cited a failure of counselling and redressal mechanisms and ordered the school to cease new admissions.
'In the last one year, we have added more than Rs 1.7 trillion, and we are on track.'
'What has changed is that the new regulations are backed by a clear enforcement framework. They have real consequences and, for the first time, make compliance unavoidable.'
The government on Thursday launched a Grievances Redress Cell for exporters and importers in a bid to improve the of the directorate general of foreign trade.
The University Grants Commission's (UGC) new regulations on promoting equity in higher education institutions have sparked protests and legal challenges. This article explains the regulations, the concerns raised, and the government's response.
'Once the actual scope is understood, it becomes evident that the framework is about internal redress and course correction, and in no way criminalisation.'
'It's harder to attract women initially, but once they come in, retention is significantly higher.'
Shashi Tharoor's relationship with Congress leaders in Kerala appears to be improving after a meeting with Rahul Gandhi. A prominent state leader announced Tharoor will be a star campaigner for the party-led UDF in the upcoming Kerala Assembly polls.
The rise of algorithmic and high-frequency trading brings efficiency but also demands robust risk controls, real-time monitoring and compliance safeguards, Securities and Exchange Board of India Chairman Tuhin Kanta Pandey told the Morningstar Investment Conference India 2025.
'Just like oral hygiene, cyber hygiene must become a daily habit,' says Beena Vaheed, executive director, Bank of Baroda. 'It is not enough to rely only on banks, companies, or the government. Each of us must play our part.'
Days after an outage at MCX, Sebi chairman Tuhin Kanta Pandey on Tuesday expressed his displeasure over "repeated" instances of breakdowns at exchanges.
The action was taken after a woman made a complaint to Uttar Pradesh Chief Minister Yogi Adityanath through IGRS.
Senior Congress leader Shashi Tharoor met with party president Mallikarjun Kharge and Rahul Gandhi amid reports of discontent, stating that he is on the 'same page' with the leadership.
The Supreme Court has directed all states and Union Territories to report on the implementation of guidelines for addressing mental health issues and suicide among students in educational institutions. The Centre has also been asked to file a compliance affidavit.
Sanjay Malhotra has made structural changes to banking regulation to bring down costs and increase efficiency. Plus, he kicked off a benign interest regime. But there are challenges ahead.
The panel was constituted after a 20-year-old Nepalese student of the Kalinga Institute of Industrial Technology (KIIT) in Odisha's Bhubaneswar was found hanging from the ceiling fan of her hostel room.
File a written complaint with the bank's grievance redressal officer and secure an acknowledgement.
Granting the cricketer relief till the next date of listing, the bench orally observed: 'You could have been fooled for 1 day, 2 days, 3 days... but 5 years...you are entering into a relationship for 5 years...one can't be fooled for 5 years.'
'It will increase the contribution to gratuity, which is something the employer has to give.'
The enquiry committee pointed out several lapses on the part of the school, noting the relentless bullying faced by the girl, and mentioned that her parents had first raised the issue with teachers in July 2024. The panel observed that the class teacher failed to act on the child's distress, even when the girl approached the teacher five times in the final 45 minutes of her life.
'Given that the population is almost evenly split, the Indian economy cannot grow without women participating in the workforce.' 'While women's participation has increased, it is still well below 40 per cent,' says Kartik Narayan, CEO of the professional networking and jobs platform, Apna.
'We currently have new proposals worth Rs 1.48 trillion in the pipeline.'
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